Refund policy

Returns within 30 days

For non-personalised products, contact us within 30 days of delivery to request a return. Items must be unused, unwashed and in their original condition, with tags and original packaging where supplied. Include your order number.

Start a return

Email wearflowstate@gmail.com for instructions and the correct return address. Do not send items to the address printed on a supplier parcel without contacting us first.

Shipping costs

For change-of-mind or incorrectly selected size returns, you pay return shipping. Original delivery charges are not refunded for change-of-mind returns. No restocking fee applies. If we supplied an incorrect or defective item, contact us so we can arrange a remedy and cover any return shipping required.

Defects and incorrect goods

Contact us as soon as you notice a problem, with photos if possible. We will arrange an appropriate remedy. Nothing in this policy limits your rights under applicable consumer protection laws.

Personalised products

Custom products made to approved specifications are not eligible for change-of-mind returns. Defective or incorrect goods and statutory rights are not excluded. Cancellation and approval terms are confirmed in your team quote.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are sent to the original payment method for the amount paid after discounts. Your payment provider may take additional time to post the refund. Contact us before returning an item for exchange to check availability.